What's Next in Information Technology Management


October 14, 2003
Click here to register


It happened to manufacturing and now it is happening to knowledge workers.  When you can pay programmers ten-cents on the dollar by going offshore, it is tempting to go for it.  Before Y2K most of us paid no attention to foreign technology workers.  They were there and we were here.  During Y2K, when we needed help, we discovered how talented foreign workers could be when working along side regular employees.  Some companies had success with outsourcing entire projects offshore.  Other companies saw miserable failures.  Today, the landscape has changed and international software development is growing.  

Is this good?  Do you care?  How can a company manage international projects effectively? 

This debate will be moderated by Steve Wille of Tough Teams.  He has personally managed international software development projects and has seen the good, bad and the ugly.

Jeff Wiggins, President, Triad Consultants, Inc.

Jeff Wiggins is currently President of Triad Consultants, Inc. with responsibility for the Denver, Atlanta, Ft. Lauderdale and St. George branch offices.  Triad provides headhunting, contract staffing, project outsourcing and network support services to its clients.

Prior to Triad, Mr. Wiggins spent 12 years at Metro Information Services and is the former Managing Director of Metro’s Denver office.  Metro was a national Technical Staffing and Solutions firm with 44 US locations.  Jeff opened and managed the Denver office since its startup in January 1997 during which time he grew the operation from zero to $8,000,000 in annualized billings in 4 years time, with overall responsibility for 70 employees.

While at Metro’s Denver office, Mr. Wiggins utilized his 22+ years of Information Technology experience to develop and manage their Solutions practice.  He opened and oversaw the second of eight national centers focused on project outsourcing.  Key technologies utilized were SQL Server and ASP on Microsoft platforms and Java, XML and Oracle on UNIX platforms. 

Prior to the managing the Denver office, Mr. Wiggins consulted to various Metro clients in South Florida including First Data Corporation.  At FDC, he redesigned and rewrote much of their mainframe MasterCard and Visa settlement systems.  These systems handle more than 100,000,000 credit card transactions per day worth more than One Billion Dollars.  Jeff also consulted to Norwegian Cruise Line where he redesigned and rewrote much of their mainframe Sales and Marketing systems, and automated many manual processes. 

Prior to Metro, Mr. Wiggins spent 4 years at Alamo Rent-A-Car developing IT systems.  While at Alamo Rent-A-Car, Mr. Wiggins redesigned and rewrote their nationwide Vehicle Inventory System, utilizing barcode technology to scan rental car inventory and interface with and update mainframe systems.

Prior to Alamo, Mr. Wiggins spent 4 years at IBM East Fishkill in Computer Operations.

Mr. Wiggins is a graduate of Nova University in Ft. Lauderdale with a Bachelor of Science degree in Computer Science.

Robert Welch, Founder and President of Technology Crafters

Technology Crafters is a software outsourcing company that partners with businesses to provide predictable, high quality, cost effective software solutions.  They combine top US Project Managers with local and offshore teams to help Colorado companies leverage Global resources.  TCI manages software development teams in 2 international locations, plus the US.  Prior to Technology Crafters, Robert was a founder and partner in Tango Technologies, a project-based software development company which also utilized offshore resources.   

These firms have helped dozens of US companies accelerate their path to success.  For example, they incubated a Boulder start up called Lefthand Networks and helped them manage and coordinate offshore teams.  This successful strategy has resulted in over 60 new Colorado jobs within Lefthand Networks.

He also has over 20 years of extensive experience with Texas Instruments, Siemens, and Project Software Development Inc.  Each of these companies utilized offshore teams as a tactical and strategic advantage.  Robert received BS Degrees in Physics and Psychology from Vanderbilt.  His MBA studies were conducted at the University of Tennessee.

Mr. Welch is very active in the local community serving as a board member and as an advisor for various Professional/Non Profit organizations including the Colorado Internet Keiretsu, Colorado Software Association, FIRST Robotics, and Girls Inc.

RMIMA Home Page | Contact information | Board members | About RMIMA